1. What is Olive?
Olive is a luxury clothing and skincare brand committed to merging fashion and self-care. We emphasize sustainability, offering ethically sourced, eco-friendly fabrics in our clothing collections, and natural, cruelty-free ingredients in our skincare products. Olive is designed for individuals who prioritize quality, style, and conscious living.
2. What are your shipping options?
We provide the following shipping options for both clothing and skincare:
- Standard Shipping: 5-7 business days within Australia.
- Express Shipping: 2-3 business days for urgent deliveries.
International shipping is available, with delivery times and rates varying by destination. Free standard shipping is offered on all orders over AUD $100.
3. Do you ship internationally?
Yes, we offer worldwide shipping. Please note that delivery times and shipping costs depend on your location. Additional customs fees or taxes may apply, and are the responsibility of the buyer.
4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order through the link provided in the email or on our website.
5. What if my order arrives damaged?
We take great care in packaging our products, but if your order arrives damaged, please contact us immediately at [officialolive.au@gmail.com] with your order number and photos of the damage. We will work with you to resolve the issue promptly.
6. What is your return and exchange policy?
We accept returns and exchanges within 7 days of receipt for both clothing and skincare products. Skincare products must be unopened, unused, and in their original packaging. Clothing items must be unworn, unwashed, and with tags still attached. For return requests, please contact us at [officialolive.au@gmail.com]with your order details.
7. How do I return an item?
To initiate a return or exchange, please email us at [officialolive.au@gmail.com] within 7 days of receiving your order. We will provide instructions for returning the item, including the return address. Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
8. Can I cancel or modify my order after placing it?
If you need to make any changes or cancel your order, please contact us at [officialolive.au@gmail.com] within 24 hours of placing your order. We will do our best to accommodate your request if the order has not yet been processed.
9. Are Olive skincare products suitable for sensitive skin?
Yes, our skincare range is formulated with natural, gentle ingredients, making it suitable for sensitive skin. However, we recommend doing a patch test before using any new product, especially if you have specific skin sensitivities or allergies.
10. What ingredients are used in Olive skincare products?
We use only the finest natural and ethically sourced ingredients in our skincare line. Our products are free from harmful chemicals such as parabens, sulfates, phthalates, and synthetic fragrances. Each product page includes a detailed ingredient list for your reference.
11. Are your products cruelty-free and vegan?
Yes, all of Olive’s skincare products are 100% cruelty-free and vegan. We are committed to producing ethical products, and none of our items are tested on animals or contain animal-derived ingredients.
12. What sizes are available in Olive’s clothing line?
Our clothing range is inclusive, offering sizes from XS to XL, with specific styles catering to diverse body types. Each product page includes a detailed size guide to help you choose the perfect fit. For personalized sizing advice, please email us at [officialolive.au@gmail.com].
13. How do I care for my Olive clothing?
To ensure the longevity of your Olive clothing, we recommend following the care instructions provided on the garment’s label. Most of our items are made from delicate, sustainable fabrics and may require hand-washing or gentle machine cycles. Avoid using harsh chemicals and always air-dry when possible.
14. Are Olive’s clothing fabrics sustainable?
Yes, we prioritize sustainability in our clothing line. Our garments are crafted from eco-friendly, ethically sourced fabrics such as organic cotton, linen, and recycled materials. We are committed to reducing our environmental impact while delivering high-quality, durable fashion.
15. How can I contact Olive’s customer service?
Our customer service team is available to assist you with any questions or concerns. You can reach us by emailing [officialolive.au@gmail.com]. We strive to respond to all inquiries within 24 hours during business days.
16. Do you offer gift cards?
Yes, Olive offers digital gift cards in various denominations. Gift cards are available for purchase on our website and make the perfect present for any occasion. They can be used toward any product in our clothing and skincare collections.
17. Do you offer skincare or clothing samples?
We occasionally offer skincare samples with orders or as part of special promotions. At this time, we do not offer clothing samples, but we do provide detailed size guides to help you make an informed purchase. Follow our social media channels and subscribe to our newsletter for updates on sample availability and promotions.
18. Where can I find Olive’s latest updates and promotions?
To stay updated on Olive’s newest launches, promotions, and exclusive offers, sign up for our newsletter on the website and follow us on social media.
19. What is Olive’s commitment to sustainability?
At Olive, sustainability is at the core of everything we do. From sourcing eco-friendly fabrics for our clothing to using recyclable packaging materials, we are dedicated to reducing our environmental footprint. Our skincare products are also made with natural, ethically sourced ingredients, free from harmful chemicals and synthetic materials.
