Olive Return & Refund Policy
At Olive, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer returns and refunds under the conditions outlined below.
1. Returns
- Eligibility:
Items must be unused, unwashed, and in the same condition you received them. They must also be in the original packaging with all tags attached.
- Timeframe:
Returns must be initiated within 7 days of receiving your order. After 7 days, unfortunately, we cannot offer a refund or exchange.
- Non-returnable Items:
The following items are not eligible for returns:
- Items purchased on sale or with discount codes
- Custom or personalized items
- Intimate or sanitary goods (e.g., swimsuits, lingerie)
2. Refunds
- Refund Process:
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within *7-10 business days*.
- Partial Refunds:
Partial refunds may be granted for:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Shipping Costs:
- Return Shipping: You are responsible for covering the return shipping costs unless the item is defective or we made an error in your order.
- Original Shipping: Original shipping charges are non-refundable.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [Insert Email Address].
4. How to Initiate a Return
- To start a return, please contact us at [Insert Email Address] with your order number and reason for the return. We’ll provide instructions on how to proceed.
